Shipping and Delivery

Thank you for visiting and shopping at Senchaism.

Senchaism ships all over the world.

Our green teas are shipped directly from Japan.

Following are the terms and conditions that constitute our Shipping Policy.

 

International Shipping

 International shipping may be delayed for certain destinations due to service impacts related to the COVID-19 pandemic.

  •  Shipment processing time

 All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

  • Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

You can select shipment method when you check out.

Shipment method

Service

Estimated delivery time

Shipment cost

EMS

Express air freight with tracking number

Asia : 2-6 days

¥1,400~

EU : 2-4 days ¥2,600
Rest of the countries : 4-6 days ¥2,400~

* EMS is not available for Australia, Canada and France.

Priority Mail Service

Air freight with tracking number

Asia : 6-7 days

¥1,160~

EU, New Zealand, Central America: 1-2week ¥1,370
South America, Africa : 2-3week ¥1,600~

Standard Shipping

Air freight

* Please note that Australia is only available by ship.

Asia : 6-7 days

¥750~

EU, Australia and Canada : 1-2week ¥960
the U.S.A and rest of the countries : 2-3week ¥1,190~

 

*Delivery delays can occasionally occur.

  •  Shipment to the U.S 
 Shipments to the U.S. will be sent via EMS.
Currently, Standard Shipping by airmail is not accepted at Japan Post, and the shipping situation by sea is disrupted and we do not know the delivery period.
  •  Shipment to P.O. boxes or APO/FPO addresses

 Senchaism ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

  •  Shipment confirmation & Order tracking

 You will receive a Shipment Confirmation email once your order has shipped. If you chose EMS or Priority Mail Service, it will include your tracking number(s).

 Customs, Duties and Taxes

 No sales tax(CT) for international shipping.

Senchaism is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).

  •  Damages

 Senchaism is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a complaint or do not accept damaged package.

 Please save all packaging materials and damaged goods before filing a complaint.

 

Domestic(Japan) Shipping

  •  Shipment processing time

 All orders are processed within 2-3 days.

 We use YAMATO TRANSPORT Co. to deliver our tea with safety and as quickly they do.

They will deliver our tea within 2-3 days.

It takes a total of 3-5 business days for delivery.

 If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Please note that delivery may be delayed due to weather conditions.

Shipping to Okinawa may be delayed due to reduced air freight.

  •  Shipping rates & delivery estimates

Shipment method                   

Estimated delivery time

Shipment cost

YAMATO TRANSPORT Co.

2-3 days

¥800 (All Destination in Japan)

 

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.


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